Customer Service Help Desk

McLean, VA

Job ID: 127769 Industry: Government

Customer Service Help Desk

Candidate MUST HAVE a TS/SCI and Polygraph security clearance in order to be considered.

Position Description:

Our client has been the prime on this contract for the last 6+ years.  The mission of the program is to provide IT, O&M Support Services to the customer' s Enterprise and Mission Systems, across multiple areas within the customer.  This contract has been consolidating many smaller contracts under one umbrella to be able to give the customer one button to push from an overall management perspective.

Day-to-Day Responsibilities:

Candidates will be fielding phone calls from the customer’ s user base to help them with computer issues, access to systems, troubleshooting, etc.

  • Strong customer service skills working directly at user location.
  • Strong communication in person, on the phone, or in digital format.
  • Strong knowledge of Lotus Notes 8/Domino client and database administration, O&M in an enterprise environment.
  • Strong knowledge of Active Directory and Windows account administration and troubleshooting.
  • Strong knowledge of troubleshooting in a Win7/Win10 client environment

  • A+, Security+, Network+ certifications or knowledge base
  • Prior CMA experience
  • Strong knowledge of enterprise grade share drives, folder structure, inheritance, permissions and ACL schemes.
  • Strong knowledge of customer tools, resources, to include the ACP, ticketing queues, and request applications
  • Self-motivated with an ability to work independently while remaining productive
  • Ability to relay technical information to customer in non-technical manner as needed.

Job Type: Full Time 

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