IT Problem Manager

Arlington, VA

Industry: ServiceNow Job Number: 147429

IT Problem Manager
Background:

Our client is looking for an IT Problem Manager that will help work across all departments. This consultant will be responsible for driving priority incident resolution efforts, root cause analysis, and problem remediation, ensuring the implementation of permanent fix in production environment with the purpose of improving the availability of critical systems. The individual will provide leadership to various technical teams to guide them in their efforts during high priority ongoing incidents and problem management phases of the service management life-cycle, leveraging best practices according to the ITIL framework.
 

Project:
This consultant will work with different IT departments and act as the true IT Problem Manager. They are looking for this consultant to have true experience with method management and pro-active problem management. This consultant should be able to help with trends and behaviors in incidents and then look into the problem to solve.   This consultant will help the teams to define and understand the problems.

 

Required:
 
-7+ year’ s of experience with Incident, Problem Management
-ServiceNow Problem Management
-ServiceNow ITSM
-Experience with process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management
-Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Release and Deployment Management, Service Catalogue Management, Availability Management, Continuous Improvement, Service reporting.

 

Job Type: Contract 

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