Service Mapping / Discovery Developer

Philadelphia, PA

Industry: ServiceNow Job Number: 147351

 Service Mapping / Discovery Developer


The ServiceNow Discovery/Service Mapping Development Consultant is part of the ITSM team. This individual will work with technical SME' s to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Development Consultant plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Development Consultant will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Mapping implementation.

This consultant will work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. This consultant will also work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. This consultant will help with the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards.

This consultant will be working closely with the Infrastructure Architects to help with IT strategy. This consultant will also work with the team to create and validate Service Maps for key applications. This role will involve day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration. This consultant will also be responsible for reviewing the data being populated into the CMDB and act as partial owner of the CMDB


-ServiceNow Development 4+ Years
-ServiceNow Discovery / Service Mapping 3+ Years
-CMDB 2+ Years
-Intermediate to deep understanding of ServiceNow ITOM portfolio
-IT Programming 5+ Years
-ServiceNow Administration certification and completion of ServiceNow Service Mapping course
-Advanced ServiceNow Administration and Scripting course completion
-Experience with ServiceNow Event module
-Experience with ServiceNow Asset Management module
-Strong hands-on experience in troubleshooting ServiceNow Discovery and Service Mapping

Nice to Have Skill Sets:
-Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
-Knowledge with Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virt
-ITIL v3 certification
-Experience working with Infoblox

Job Type: Contract 

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