Tier 3 Admin

Chantilly, VA

Industry: ALKU:Gov SysNet Job Number: 134788

Ops Sys Engineer w/ Scripting

Candidate must have TS SCI with Poly

Program Description:

An Identity & Access Management (IdAM) program is seeking a highly motivated engineer to provide technical expertise in support of a mission critical enterprise system. The Engineer will provide Tier 3 support to the Ops Support team.

Day to Day Responsibilities:

The Engineer will be responsible for troubleshooting and resolve system/operational incidents. They will be doing more than basic O&M, it will be mainly Tier 3 and working tickets that Tier 2 isn' t able to solve. The Engineers will work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability. They will help ensure server integrity including performing root cause analysis for operational incidents analyze system performance and taking corrective actions as needed.

Other responsibilities may include:
  • Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
  • Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
  • Work with deployment and ISP teams to support baseline deployments to operations
  • Willingness to support off hour calls to assist in troubleshooting when high priority operational incidents occur

  • Must have Tier 3 experience in a Linux environment
  • Scripting in a Linux environment using Shell and/or Bash
  • Familiar with the COTS products that the program leverages (Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway)
  • COTS and FOSS integration experience
  • Deep understanding and background in COTS integration and custom code development

  • Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
  • WebLogic
  • Linux/UNIX experience
  • LDAPs
  • PKI authentication
  • Java/J2EE development
  • Security Protocols/Concepts (SSL/TLS, PKI, etc.)Experience with configuring and troubleshooting Apache HTTPD
  • -CA SecureSpan XML Gateway
  • SOA/Web Services

Job Type: FT

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